Skip to main content

Quick Assist In Windows 10 Anniversary Update

One of the many nice feature that the "Anniversary update" gave us are "Quick Assist".
If you are used to try to help people over the phone, you know the frustration when the user simply do not understand your direction or are able to explain whats on the screen.

To take control over the PC using third party tools like Teamviewer, are a decent solution, And for personal use it's free. But  I don't know how many times I have tried to spell "" and explain the download and installation process with just as much frustration as just going through with helping without seeing the screen.

If the support needing users are using Windows 10 and have been updated to the "Anniversary update" version, you now have the feature called "Quick Assist" available. The quick assist FAQ at Microsoft even makes a hint that there will be support for other OS version later

Quick Assist: FAQ

So how do we use it?

Normaly it starts with a phone ring at the worst possible time. After some "general pleasantries", you will here the phrase, "oh, and by the way, I have a small computer related question...."

Then you know it's time to start up "Quick Assist", select "Give assistance"

You need to have a Microsoft account to give assistance, logon with your ID 

There will be generated a unique security code with a 10 minutes expire limit, you can select to copy the code or to send it as an e-mail. The e-mail with contain the code and instructions on how to use "Quick Assist", the same information as the last selection on the "Share security code" contain.

The support needing user starts Quick Assist. He does not need to have a Microsoft ID for this, any local account will work

Just select "Get assistance"

And the user is now ready to type inn the support code

The session will be established when the "receiver" allow the session

You will know get a remote window with a toolbar. As an example you can star the "Task Manager",

And you can also use annotation to highlight important things for the receiver

The receiver has the possibility to terminate or pause the session

And if you decide to use the "restart" function, the receiver will get a pop ut with 10 second limit. A cool feature is that the session will automatic resume after the reboot

But the receiver must accept the session again before it resume

You can now fix all problem and the user will get a quick survey about "Quick Assist"

This is of course not a "Enterprise" focused solution, like what you can get with the paid version of Teamviewer or other similar solutions. But to help family and friends it works surprisingly well.

There was also a great news reveled for Microsoft Intune users in August, Teamviewer will be integrated as a solution in Intune 

Popular posts from this blog

Changing Windows product key (license) for a MDT OS deployment task

Creating a new OS deployment task in MDT you will be asked to specify product key

That’s easy enough, but what if you type in the wrong key or just want to change it (add it) later? You might even have gotten a new MAK.

That is not as easy, you cannot do it from the graphical interface, you have to do it from one of the configuration files. Well you might to it from graphical interface by typing it in every time deploying a computer gets deployed but that is not a great solution.

MDT - The task sequence has been suspended. LiteTouch is trying to install applications

Every now and then I get this error message when fuelling a computer with MDT:
"The task sequence has been suspended. LiteTouch is trying to install applications. This cannot be performed in Windows PE."

How to get and use the Windows key from UEFI/BIOS

I found myself in the situation that I needed to get the Windows key out from the ACPI in the UEFI bios and preferable get to use it in a task sequence in MDT.

There are different ways of doing this, but I wanted to do this with little code and easy to understand.
There is a nice tool created to get the key on github, created by Christian Korneck, called get_win81key. This tool gives you the key in plane text. You can get it

If I were supposed to do this manually, I now would just take that key and type it in with slmgr command or in the GUI. But I want to do this within a task in MDT.
Testing a couple of solutions without using the get_win8key with my great scripting guru colleague HÃ¥vard ( and figuring out that it cannot be done with default powershell stuff, it needs more code. Therefore, we quickly figured out that some use of the “get_win8key” files is the easiest way, but we need a way of setting the output fro…